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Patient Advise Liaison Service (PALS)


Welcome to our Patient Advice Liaison Services (PALS) at GMI. We are here to provide you with guidance, support, and assistance throughout your healthcare journey. Whether you have questions about your treatment plan, need help navigating the healthcare system, or seek emotional support, our dedicated team is here for you. Feel free to reach out to us anytime and let us help you.


Should you have any concerns or complaints regarding your experience at our Hospital, Patient Advice Liaison Services are here to address them promptly and professionally. We value your feedback about any aspect of your contact with our Hospital and strive to continuously improve our patient-centred services. Please don’t hesitate to contact us to discuss any issues you may have encountered, and we will work confidentially to resolve them.


There are several ways to provide your feedback:

  1. You can speak to patient advice and liaison service (PALS) representative. PALS aims to provide help and advice or information and resolve any concerns as quickly as possible. 
  2. You can fill in a satisfaction questionnaire form. These forms give you the opportunity to express what you think needs improvement – or what you particularly appreciated during your patient journey. They are on display around the hospital.
  3. You can provide feedback or raise concerns/complaints by filling in a complaint form. The satisfaction questionnaire forms are on display around the hospital and you may ask our staff to provide you with one.
  4. You can address our email [email protected].


Through continuous monitoring and evaluation, we remain dedicated to ensuring sustained progress and responsiveness to patient feedback. It is extremely important for all patients is to be informed about their rights. These rights are intended to empower patients and ensure that they receive safe, respectful, and patient-centred care during their patient journey.


 Should you require further details or clarifications on any aspect, please do not hesitate to contact PALS.

Patient's Rights

Patients’ rights are being protected and safeguarded in Cyprus in accordance with the provisions of Law 1 (I)/ 2005.

  1. The right to good quality healthcare services within a reasonable time, and good collaboration of all staff involved in diagnosis and treatment. 
  2. Patients have the right to decent and respectful medical treatment, which is provided with due respect to the cultural values of the patient up to the final stage of his or her life. The patient also has the right to be relieved of pain and suffering within the framework of the law and the lawful procedures, as well as the right to enjoy family and psychological, if needed, support.
  3. The right to sufficient, continuous and prompt access to health care services in line with the current Health Care System. All people have the right to access health care services in accordance with the patients’ condition within reasonable time.
  4. The right to be provided with medical treatment without discrimination. In case that a choice needs to be made between patients for a specific treatment, the criteria should be objective and scientific.
  5. Patients who attend the clinic’s emergency department have the right to be examined within a reasonable time upon their arrival to the emergency department.
  6. Right to information: When a patient is admitted to a healthcare institution, he or she has the right to be informed by the clinic of all their rights during their treatment at the clinic as well as detailed description of the treatment that will be provided to them, as well as a reasonable cost calculation upon request. The patient, also, has the right during his discharge from the institute to request and receive a written medical report for his diagnosis, medical treatment received, and health condition. 
  7. The right of the patient to receive a complete medical information: this includes information on the diagnosis, description of the purpose of the proposed treatment and intended benefit, the risks and possibilities of success. Patients have the right, in case they wish, to ask for a second medical opinion and are therefore entitled to receive a copy of their medical records and receive any other assistance they may require towards this end.
  8. It is a prerequisite for the provision of any medical treatment that the patient must give his or her consent, upon receiving complete medical information by the health care provider, in a suitable time and in a comprehensive manner to the patient. Medical treatment without the patient’s consent is only provided if the patient does not have the capacity to consent, except in cases where it is evident from previously expressed wishes that the patient would refuse. In these cases, a proxy is appointed in order to provide consent. For minors, the consent is usually provided by the parents. In cases of emergency, the health care provider always acts in accordance with the patient’s best interests.
  9. Confidentiality: All information regarding the patients’ profile, medical condition, diagnosis, prognosis, and treatment, as well as any other personal information, are kept confidential, except as provided for by the Law. This applies even after the patient’s death.  
  10. Protection of the patient’s privacy. Intrusion in the patients’ private and family life is prohibited, except only with the written consent of the patient and if this is considered necessary for the diagnosis, treatment or care of the patient. 
  11. Maintenance of medical records: The health care provider is responsible to keep and safeguard medical records showing the course of treatment of the patient, according to the relevant legislation for the protection of personal data. 
  12. The patient’s right to be informed, access and oppose to information contained in his or her medical records. The right of access enables the patient to receive, directly or indirectly through his proxy, information which is listed in the medical records or a copy or an abstract of these. 
  13. The patient’s right to be represented by organised bodies throughout Cyprus aiming to express views for the formulation and implementation of policy relating to health matters.
  14. According to the current Law, the Ministry of Health appointed a committee comprised of 5 members for the protection of patient’s rights.
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Patient's Responsibilities

  1. (a) Patients must provide all necessary information as requested by the institute before the patients receive any treatment whatsoever by the institute:
    1. (b) Patients must keep the institute updated regarding the information requested as per
    2. (a) above.
  2. Patients understand and accept full responsibility of any implications whatsoever should they choose to terminate the treatment received by the institute.
  3. Patients must ensure that they, the members of their family and any other visitors, follow all instructions and regulations set by the institute.
  4. Patients must respect the privacy and situation of other patients during their stay at the institute and not act in any way that could disturb the safety and well – being of others.
  5. Smoking is not allowed by any patient in any areas of the centre’s building.

Elena Konstantinidou Louroutziati

Head of PALS

Contact details

24-hour Emergency Helpline

(+357) 25 208 000

Emergencies are not yet accredited of the General Health Care System

(+357) 25 208 000

Emergencies are not yet accredited of the General Health Care System.


Dr. Aris Angouridis

About me:

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